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ABC-CRMS is a full featured complaint relationship management system, providing an efficent way of managing and following up customer complaints and feedbacks. It provides a mechanism to track all points of contact between the customer and the company, and do it in a integrated way so that all sources and types of contact are included, and all users of the system see the same view of the customer(reduce confusion).

A good CRM program can improve customer service by facilating communication in several ways. The basic objective of the system is to effectively collect and manage the complaint data and provide further analysis for meaningful information.
The system provides the following functionality:-
Collect complaint and other data remotely
Perform complaint audit
Help pinpoint system losses and theft
Improve cash flow management
Improve Customer relationship management by performing investigations, design custom tariffs etc

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